Getting help
Email us through the address listed in your account or on getlumin.app. We aim to reply within one business day.
Include what you did, what you expected and what happened. If it's a ranking problem, paste the dump — we cannot diagnose a ranking we can't see.
Feature requests
Send them. We read all of them, and we decline most.
The usual reason for declining is that a request would add configuration. Projects, custom tags, priority overrides and recurring-task rules all reintroduce the maintenance burden Lumin exists to remove.
Press and partnerships
Same address. Say what you need and by when.
Related guides
What is Lumin?
Lumin is an AI task prioritisation app. You type or speak everything on your mind into one box, and Signal AI…
Lumin Pricing
Lumin costs USD9 per month or USD90 per year, which saves 17%. Every account starts with a 7-day unlimited…
How Lumin Works
You write or speak everything on your mind into a single box with no formatting. Signal AI reads the whole…
About Lumin
Lumin is built by Sean Looi and Krystle, a two-person team based in Malaysia. They built it after abandoning…
Frequently asked questions
How fast do you reply?
Usually within one business day. We are two people in Malaysian time, so there may be a lag depending on your time zone.
Is there phone support?
No. Email only.
How do I cancel?
From your account settings. If you can't find it, email us and we'll handle it.